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Dayton VA Medical Center, Ohio

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Christina M. Potter, Patient Advocate

Christina M. Potter

Patient Advocate
937-262-2164

Jason T. Fisher, Patient Advocate

Jason T. Fisher

Patient Advocate
937-268-6511 x2164

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Our Additional Contacts program seeks to give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

George A Gholston, Minority Program Manager

George A Gholston

Minority Program Manager
937-268-6511 x4054

Maritha J. Trass, Womens Veteran Program Manager

Maritha J. Trass

Womens Veteran Program Manager
937.268.6511 x 1907

Sheryl A Yarbrough, Prisoner of War Advocate

Sheryl A Yarbrough

Prisoner of War Advocate
937-268-6511 x 1073

William Wall, OEF/OIF/OND Program Manager

William Wall

OEF/OIF/OND Program Manager
937-268-6511 x 2893

If you, or a Veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.