Customer Service
The Dayton VA Medical Center strives to always
provide the highest quality of care to the veterans
of
our
nation who
call the Dayton area home. We recognize there may
be times when a patient or family member has an
issue
which requires our attention. Because the best
time to let us know of any concern or question
is at the time it happens — so we can resolve
it as quickly as possible — we
have established several programs to assist you.
Service Representatives
No matter which service you visit when you come
to the Dayton VA Medical Center, you will always
be able to find one of our many service representatives.
The service
representative can address and resolve your concern
at the point of contact.
Patient Advocates
The Patient Advocate staff is the official representative of the Medical Center
Director. The staff is authorized to act on patient issues, concerns, and complaints.
The Patient Advocate will ensure that your issues are addressed by the proper
individuals.
The Patient
Advocates:
- serve as liaisons between patients and the
Dayton VA Medical Center.
- act on the patient's behalf.
- help patients understand their rights and responsibilities.
Our patient advocates are located on the
1st floor of the Patient Tower.
Patient Feedback Tools
We also have a number of feedback tools for you
to provide information about the care and service
you receive. Please take the time to participate
in and use these feedback tools. Our goal is to
provide compassionate, quality care in a timely
manner.
Quickcards
During your stay, you may receive a 'quickcard'.
This is a short patient satisfaction survey asking
for feedback about your perception of the care
you are receiving.
You may answer your quickcard anonymously, or
you may provide your name and contact information
if you would like us to contact you about the resolution
of any issues.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential
questionnaire in the mail asking you about your
most recent outpatient or inpatient treatment at
the Dayton VA Medical Center.
Please use the survey to let
us know of any concerns, complaints, or questions
you have about your care, so that we can resolve
them. We also appreciate compliments about what
we are doing right. |
